Shipping policy
- Delivery marked as return : Our shipping partner attempts the delivery 3 times, if unavailability of the customer or order not collected for some other reason the delivery is marked as returned back to us. Our team tries their best to reattempt the delivery again but once marked and returned, only the amount of the product excluding the shipping charges is refunded back to the customer.
- Found damage in our product? Our products go through extensive quality checks before they are sent to you. If still you receive any damaged product please reach out to our customer support team within 24 hours of delivery.
- Still not received your order ? Our standard delivery time is 7-10 days and we aim to provide a speedy delivery. If you haven't received your order within 8-12 days from dispatch drop us a message on any of the platforms or mail us at contact@hushandwear.com
- Have an order update? If you wish to update any part of your order, please reach out to our customer support team within 6 hours of order placed.
Fast shipping & No contact deliveries
- Shipping charges are same for any order quantity upto 50 masks. Thus, order in bulk to reduce your overall costs.
- All the orders are dispatched within 24 - 48 hours and delivered within 5-7 days after dispatch
- Deliveries in select pincodes in North East, J&K may take longer to deliver.
- We ship all the orders. Most of the the shipping companies use OTP based no contact deliveries.
- Our dedicated associates are making all efforts to provide the products and services our customers need at this time. Please bear with us in case delivery of orders at your location take longer than usual. In case a pincode lies in a containment zone, delivery in these areas may get delayed
OTP VERIFICATION POLICY:
In order to make our deliveries more secure and safe all deliveries are OTP verified.
One time password (OTP) is a 4 digit number sent via SMS to the registered phone number once the order is out for delivery.
The delivery guy will place a call to you for the verification of the OTP and once it has been verified the order will be successfully handed over to you.
PLEASE NOTE:
- In case you have mentioned a wrong number while placing the order please reach out to us at contact@hushandwear.com within 24-48 hours of placing the order so that we can update the number.
- 3 attempts are made for every shipment. If in case the delivery is failed due to incomplete address/phone number, only the amount of the product will be refunded.
- In case, you are not available at the delivery address at the time of delivery you may share the OTP with someone you trust to collect the package although we do not recommend to share the OTP to an unknown person. Alternatively, we can reattempt the delivery to the next day.
- If in any situation you have shared the OTP to the delivery guy over call/some other person and do not verify as to where the order is being delivered, we will not be liable if the product isn't delivered to you.
- DO NOT ACCEPT a torn/tampered package, kindly return the same to the delivery guy and reach out to us at contact@hushandwear.com with your order id and we will re-dispatch the replacement at no additional cost.